Shipping Policy

Shipping Policy — By The Mountain

We ship your By The Mountain order using reliable logistics partners across India, packed to keep your cold-pressed juice fresh and secure throughout its journey. Every order goes through careful quality checks and tamper-proof packaging before it leaves our facility.

1. Pan-India Delivery

We currently deliver across India via our courier partners. Estimated delivery timelines are shown at checkout and will vary based on your location.

Once your order is shipped, you will receive tracking details by email/SMS/WhatsApp so you can follow its journey in real time.

Deliveries may occasionally be affected by factors outside our control — courier network disruptions, weather conditions (our facility is located at 7,000ft in the Kashmir Valley, so seasonal weather can occasionally affect dispatch timelines), traffic, or other unforeseen events. We'll keep you informed if any such delay affects your order.

2. Shipping Charges

We charge a flat shipping fee of ₹50 on all orders, regardless of order value. This is shown transparently at checkout before you complete payment. All product prices displayed on the Site are inclusive of GST.

3. Packaging

Our products are shipped in tamper-proof, insulated packaging designed to protect freshness and prevent damage in transit. This packaging is inspected before dispatch as part of our standard quality process, and its cost is already included in your product price — no separate packaging charge is applied.

4. Cash on Delivery (COD)

COD is available on all orders, with no minimum or maximum order value restriction. Please keep the exact amount ready at the time of delivery, as our delivery partners may not always carry change.

5. Order Tracking & Support

You can track your order using the link shared once it's dispatched. For any questions about your shipment, delivery status, or address changes, write to us at hello@bythemountain.com or call 84918988988, Monday–Saturday, 10 am to 7pm

6. Undeliverable Orders / Return to Origin (RTO)

If a delivery attempt is unsuccessful — for example, the recipient is unavailable, the order is refused, or the address provided is incorrect or inaccessible — our courier partner may return the shipment to us (marked "RTO"). Once we receive confirmation of RTO, we will process the order in accordance with our Refund & Replacement Policy. Please note that repeated failed delivery attempts due to customer-side issues (wrong address, unavailability) may affect eligibility for a refund, as outlined in that policy.

7. Delayed or Non-Delivery

If your order does not arrive within the estimated delivery window, please reach out to us with your order number at hello@bythemountain.com, and we'll investigate with our courier partner and keep you updated. Where delivery genuinely isn't possible for reasons beyond our control, we will inform you and process a refund or replacement in accordance with our Refund Policy.